Q: What are the steps to bringing a new dog home?
A: Going to the airport
Bring doggy treats (cut up chunks of hotdogs are a favorite) with you to the cargo department of the airline your new dog will arrive in. Give the flight details we provide you at the counter. When you approach the kennel, start talking to the dog in a friendly tone repeating his/her name several times. Your new dog will be looking for familiar people and sounds.
The sound of his name coming from you will automatically generate a beginning level of trust and is the first step in the bonding process. When you are ready to open the door of the crate, have the leash (located in the packaging on top of the shipping kennel) ready to snap on the collar. Be sure to get the lead on the dog as he comes out. Once you have the leash on the dog, the bonding process can really start as you now have a real and physical connection to the dog. All dogs know whomever is at the end of the leash has control helping establish you as the pack leader immediately.

The person who first opens the crate door and attaches the lead is normally the first person the dog will give it’s trust to. After the dog has relieved himself, he/she should be returned back to the crate for the ride home, if possible. He/she will be more comfortable riding in the crate than being loose in the car. Every dog will need time to adjust to the new surroundings. The natural acclimation period will differ between dogs. Travel affects the dogs in the same manner as people. Some are very good travelers and acclimate quickly and others need more time to adjust. This period is commonly referred to as jet-lag. Try to arrange to have at least 48 hours that that you can dedicate to your new dog when it arrives. He/she needs quality time with you.
This is an important bonding time when your new dog is feeling most stressed and vulnerable in his new environment. Keep household activities and visitors to a minimum while your dog gets familiar with everything. Some will be more cautious and unsure of their new surroundings indicating that they need to be introduced more slowly into their new home.

Q: What is the average price for one of your puppies?
A: All of our puppies are $1,800 to $3,500. All dogs used in our breeding program are OFA certified and DM clear

Q: What happens to our deposit if we change our mind about buying a dog?
A: The $500 deposit is a promise or “good faith” commitment to complete the sale. It is considered a re-stock fee if the buyer decides not to complete the sale.

Q: Can we apply our deposit to another dog or pup at a later date?
A: Yes, sometimes circumstances change and it is not the best time to bring a new dog into the family. Deposits towards puppies must be applied towards another puppy.

Q: How much notice is required in order to transfer the deposit to another litter?
A: After the pups are four weeks old the deposit is not transferable.

Q: How are the dogs delivered to the new owners?
A: We send the dogs using the airline pet priority service. They are the last on the plane and first off.

Q: Where do we pick up our new dog?
A: Normally you will go to the cargo department for pickup, separate from the terminal.

Q: What is the typical freight charge for delivery of puppies and adults?
A: Freight charges for delivery of puppies is between $500 and $800. Airline approved kennels are between $100 and $200.

Q: Will the new dog be protective immediately after arrival?
A: Pack animals need to know what human pack they belong to before they will be protective. They should only be aggressive to defend their territory and family pack members. The time needed for the territorial instinct to develop depends on the individual characteristics of the dog. Some will start to become aggressive over their new home in as early as a week and others can take up to a month.

Q: What happens to our deposit if there is not enough puppies born in the litter and we are unable to receive a puppy?
A: We accept three deposits each for males and females but exactly how many will be born is out of our control. The deposit is transferable to another litter of your choice. It is not refundable as we schedule breedings depending on how many deposits we are holding.

Q: How soon after we pay for the dog can we expect delivery?
A: Once puppy is 8 weeks old and within 24-48 hours after final payment has been received, the puppy will be sent via Air Cargo and will arrive in around 1-2 days. (Total delivery time, once final payment is received, is around 4 days.)

Q: If we put down a deposit, how long will you hold the dog?
A: We can care for the dog for seven days free of charge after the expected delivery date. Puppies are typically scheduled for delivery at eight weeks old if untrained or twelve weeks old when trained. The dog must be paid for in full by the end of seven days and delivery scheduled or the dog will become available for sale and the buyer will be subject to the re-stock fee. Starting on the eighth day, there is a $35 boarding fee per night.

Q: What kind of handling instructions come with the trained dogs?
A: Prior to sending the dog we email guidelines outlining what the new owners can expect.